Tally Support Executive
Job Opportunity
Profile: Tally Support Executive
START DATE CTC EXPERIENCE APPLY BY Immediately 2 – 3 LPA 1-3 years 30 Sep 23
About CBD IT Solutions
We want to provide a seamlessly integrated solution that has the capability of connecting to various software. We have been successful in providing solutions in standard products as well as customized solutions for various industries like chemical, plastic, engineering, pharma, etc. We believe in customer satisfaction and loyalty to our customers.
Key responsibilities:
- Providing technical support: The primary responsibility of a Tally support executive is to provide technical support to customers who are facing issues with the Tally software (this includes troubleshooting problems, answering queries, and providing solutions to any technical issues that customers may have)
- Resolving customer complaints: Tally support executives are responsible for resolving any complaints that customers may have regarding the software (this may involve investigating the issue, identifying the root cause, and providing a resolution that satisfies the customer)
- Training customers: Another important responsibility of a Tally support executive is to train customers on how to use the software effectively (this may involve conducting training sessions, creating user manuals and guides, and providing tips and tricks for using the software more efficiently)
- Maintaining records: Tally support executives are also responsible for maintaining accurate records of customer interactions, including complaints, inquiries, and solutions provided (this information may be used to improve the quality of service provided and to identify any recurring issues that need to be addressed)
- Collaborating with other teams: Tally support executives may need to collaborate with other teams within the organization, such as the development team, to provide timely and effective solutions to customer issues (this may involve sharing feedback and suggestions from customers to improve the software and its features)
- Keeping up to date with the latest technology: Tally support executives need to keep up to date with the latest technology trends and developments in the industry (this helps them to provide better support to customers and to suggest improvements to the software that can enhance its functionality and user experience)
Qualifications
- 1-3 years’ quota carrying sales experience
- Experience and working knowledge of CRM Systems
- Demonstrable track record of over-achieving quota
- Strong written and verbal communication skills
Skill(s) required
Accounting English Proficiency (Spoken)
Earn certifications in these skills
Learn Business Communication Learn Stock Market Trading Learn Business Analytics Learn Tally
Learn Personal Finance
Who can apply
- Those who are from or open to relocate to Thane, Dombivli and neighboring cities
- BCom, MCom, or any accounting knowledge with fluent English, training will be provided with certification courses option
Salary
Probation:
Duration: 6 months
Salary during probation: 15,000 – 25,000 /Month
After probation:
Annual CTC: 2 – 3 LPA
Annual CTC breakup:
- Fixed component: 80%
- Variable component: 10%
- Other incentives: 10%
Number of openings: 5